Refund and Returns Policy

Effective Date: January 5, 2025

1. General Policy

The Signature Clinic at Horseshoe Bay is committed to providing high-quality healthcare services and products. Please note the following terms regarding returns and refunds:

• Medical Services: All medical services, including consultations, procedures, and treatments, are non-refundable once completed.
• Doctor Consultations: Doctor consultations are a service. Refunds will not be issued based on dissatisfaction with the outcome of the consultation or if a specific medication was not prescribed.
• Medications: Once medications have been delivered or administered, they cannot be returned or refunded.

2. Refund Discretion

Refunds will only be issued at the sole discretion of The Signature Clinic. Patients may be eligible for a refund if their service did not meet reasonable expectations. Each refund request will be reviewed on a case-by-case basis.

3. Damaged Medications

If medications are damaged during delivery, patients must provide photographic evidence of the damage. Upon verification, the pharmacy will send out a replacement.

• Patient-Damaged Medications: If a patient damages their medication, the pharmacy will not replace it. In such cases, a new consultation and prescription will be required.

4. Adverse Reactions to Medications

If a patient experiences an adverse reaction to a medication, they should immediately contact The Signature Clinic and/or the prescribing doctor to report the issue. This allows us to:

• Report the medication lot to the appropriate authorities if necessary.
• Provide the patient with appropriate instructions or medical attention.

5. Contact Information for Refund Requests

For refund inquiries or to report damaged or defective medications, please contact us at:

• Email: support@signatureclinicgroup.com
• Phone: (830) 216-6768

We strive to ensure patient satisfaction and safety in all interactions. Thank you for choosing The Signature Clinic at Horseshoe Bay.